FAQ
Go to www.globalperformanceprogram.com, click on register, then dealer sales rep registration.
Speak to your dealership administrator or contact your Global Territory Manager for assistance.
No, re-enrollment is not required. To update your record with your new dealership, please email Performance@globalfurnituregroup.com and include both your current dealer account number and the new dealer account number you would like it changed to. A program administrator will update your record accordingly.
Please contact support at performance@globalfurnituregroup.com for assistance. Please include your current dealer account number and the new dealer account number. A program administrator will update your record accordingly.
Click Sign In, then select Forgot Password and follow the prompts.
Dealership administrators have the ability to deactivate through the program website under Tools.
Ensure your personal key code is noted on every Purchase Order. You must be enrolled in the program prior to submission of your order.
If your order has not yet been invoiced, reach out to your local CustomerCare team representative for assistance.
If your order has already invoiced, please contact your Dealer Administrator or contact the Performance Program team at performance@globalfurnituregroup.com.
Please refer to the Eligible Products tab on the website to see eligible products or, click the link below to view the Performance Program Product Guide.
Only invoiced orders entered after the date of your enrollment are reflected on your portal page.
Unfortunately, no.
Eligible invoiced orders are paid on a monthly basis to a Prepaid Debit Mastercard.
Example: All invoiced orders received during the month of October will be reviewed in November. Payment for qualified orders will be made to your Prepaid Debit Mastercard on or about December 1st.
- Existing program participants will receive their reward funds instantly on their Prepaid Debit Mastercard.
- New participants will receive their card in the mail with their funds already loaded onto it. It can take several weeks for your initial card to arrive.
Processing and payment for eligible, invoiced orders occurs in overlapping monthly cycles:
Current - Order was invoiced in the current month.
Under Review - Order was invoiced the previous month and is now being reviewed for accuracy. This process typically occurs the first 3 weeks of the month following the one in which the order was invoiced.
In Process - Invoiced Order has been reviewed and is being prepared for payment. This process typically occurs the last week of the month following the one in which the order was invoiced, and just before it's paid.
Paid - Eligible Invoiced Orders are typically paid on the first of the month that immediately follows the In Process stage.
For example, an eligible order invoiced in January will be reviewed for accuracy in February, and paid on the 1st of March.
You can use your card to make purchases everywhere Debit Mastercard is accepted. Prepaid Card is issued by Sunrise Banks N.A., Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. This card may be used everywhere Debit Mastercard is accepted. Registration, activation, acceptance, or use of this card constitutes acceptance of the terms and conditions stated in the Prepaid Card Agreement.
Visit your “My Card” page to set and/or change your PIN.
Visit your “My Card” page to see your card balance and transactions.
Report a lost or stolen card immediately by calling Customer Service. The Customer Service number is 866-326-8689. If reported in a timely manner, you will not be responsible for any unauthorized charges per the Terms and Conditions.
No, your funds will never expire.
You can use your card to withdraw cash at any ATM that displays the Mastercard symbol. Please note, there may be a service fee for each withdrawal. This fee, along with any other potential fees assessed by the ATM operator associated with your transaction, is automatically deducted from your balance. For a complete list of fees associated with your card, please refer to the Schedule of Fees in your cardholder Terms and Conditions.
No. You cannot deposit money onto your card at an ATM.
As with any bank account, there are fees that may be assessed to your account for transaction such as ATM withdrawals or ACH transfers. These fees are assessed by the Mastercard banking partner that maintains your account. For a complete list of fees associated with your account, please carefully review the materials that arrived with your card. You can also review a copy here.
All transactions take place on a secure server and all of your personal and card information is encrypted using a Secure Socket Layer (SSL). We encourage you to carefully review our Privacy Policies.
If you need to update your mailing address, please update your information by clicking on the Profile link at the top of the cardholder website. If you need assistance updating your account information, please contact Customer Service by calling the number on the back of your card.
If you wish to cancel your card account, please contact Customer Service by calling the number listed on the back of your card. If your card is reloadable, we recommend contacting the Performance Progam administrator before closing your account to arrange for another method of payment. Otherwise, closing your card account may disrupt access to your funds.
To protect cardholders, we have disabled all cards at self-service, pay-at-the-pump gas stations. Please note that while you won’t be able to pay at the pump, you can still use your card at these locations by asking the attendant inside the gas station to process your card. Ask the attendant to swipe the card after you have filled up to ensure a successful transaction.
In this case, your purchase will be declined, unless you have arranged to perform a split payment.
Participants in the Global Performance Program will receive their Reloadable Prepaid debit cards with their first distribution under the new program. Once you have eligible earnings, a card is generated and will be mailed to you. Please allow time for delivery.
Yes! You have the ability to transfer funds via ACH from your card to your bank account. Please carefully review the materials that arrived with your card for instructions. You can also review a copy here.
Once you have received your initial card, visit the secure My Card page on this website to begin the transfer process. You will be required to enter your bank information including your account and routing numbers.
Yes. Eligible dealer sales representatives are responsible for all taxes associated with the incentives and for reporting their receipts on their tax returns. Any tax documentation that is required by law will be provided, but Global Furniture Group will not be responsible for paying any taxes related to the prizes. By registering and participating in the program, all registrants acknowledge that they are responsible for their own taxes on any prizes they receive and agree to securely submit personal information for tax reporting purposes through the program website (in lieu of a traditional W-9 or W-8 form). Taxes on rewards, prizes, and all expenses not specified related to acceptance and use of prizes are sole responsibility of the winner.
Any person earning rewards and/or winning prizes totaling $600 or more for the year will receive an IRS form 1099 NEC (US) for that calendar year. The 1099 NEC form will list the sender as GBL PERFORMANCE. A copy of the form will be filed, as required by law. More information may be found on the IRS website.
If you have earned $600 or more for last year and believe you should have received a 1099 NEC form, please contact support.
Please note:
- 1099s are only issued for participants who earned $600 or more for the year.
- We will mail form your form on or before January 31.
- Forms will be mailed to the address you provided as shown in your Profile.
- The Sender will show as GBL PERFORMANCE.